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Supervisor, Infrastructure and Operations
The Thames Valley District School Board (TVDSB) is the fourth largest school board in Ontario and a major employer in one of Canada's fastest growing regions. Our inclusive and diverse board serves 84,000 students and employes nearly 14,000 staff across the City of London, Elgin, Middlesex and Oxford Counties, Chippewas of teh Thames First Nation, Munsee-Delaware Nation and Oneida Nation of the Thames. We offer competitive benefits including a pension program and comprehensive mental health and well-being support. Best of all, every role at TVDSB directly supports the success of children and famiies in YOUR community. Join TVDSB to build each student's tomorrow, every day!
JOB TITLE: Supervisor, Infrastructure and Operations
DEPARTMENT: Information Technology Services
SALARY RANGE: $90,845 - $120,139
HIRING RANGE: $90,845 - $115,948
DATE OF VACANCY: December 4, 2024
APPLICATION DEADLINE: October 31, 2024
Position Summary:
The Supervisor, Infrastructure and Operations, is responsible for leading and managing the planning, procurement, deployment, replacement, administration and maintenance of the board’s information technology (IT) infrastructure to support student learning and administrative operations. This role ensures optimal performance, security and availability of all technical systems and services including infrastructure investment optimization.
The Supervisor, Infrastructure and Operations leads, supports, supervises and manages technical teams of staff responsible for servers, storage, telecommunications, wired and wireless networks, identity management and service desk, ensuring alignment with the board’s strategic and operational plans and goals. As a member of the department leadership team, this role participates in budget planning and procurement activities, infrastructure architecture design and planning, and works collaboratively with staff in the effective and efficient delivery of IT hardware and software services to meet student and staff needs.
Key Responsibilities:
- Lead and oversee the procurement, deployment, administration, maintenance, sustainability, performance, reliability, security and scalability of infrastructure technology equipment, systems and services which includes but is not limited to wired and wireless networks, virtual and physical servers, virtual and physical storage, telecommunications, security cameras, firewalls, identity and email system management, IT service desk, operating system management, data centre resources, backups, and other associated infrastructure equipment and services
- Supervise union and non-union staff, which includes the assignment of work, tracking and monitoring work activities, managing performance and conduct issues, completing performance appraisals, coaching, team building, promoting collaboration, supporting change management initiatives, succession planning and goal setting activities
- Develop, administer, monitor, track and manage the infrastructure and operations sectional budget, which includes analyzing and documenting planned and unplanned variances in budget and expenditure allocations, developing asset renewal plans and preparing annual three-year budget and expenditure forecast plans
- Monitor and control expenditures to ensure cost-effective operations and the optimization of infrastructure investments, leveraging asset management strategies
- Lead and manage effective relationships with external vendors and service providers, ensuring they meet contractual obligations and service level agreements
- Monitor trends and report on technology changes, providing technical advice and consultation
- Provide project leadership and oversee and participate on project teams
- Develop, oversee, establish, contribute to and maintain work processes, protocols, guidelines, procedures and policies for technology infrastructure and operating system test and production environments and services
- Monitor and report on any security intrusions and threats, leading and coordinating with staff threat detection and analysis, containment, eradication, recovery and post-incident reviews
- Provide technical expertise in the preparation and evaluation of tenders, requests for proposals and other procurement methodologies, in collaboration with staff from Thames Valley and other school boards and agencies
- Establish, maintain and test data centre and wide area network disaster recovery plans, playbooks and processes
- Perform ongoing preventative maintenance procedures and upgrades for technology infrastructure and services
- Assess current internet utilization and plan for future capacity growth and changes in expectations
- Complete project and financial reporting for Ministry funded projects including creating spreadsheets and technical updates with performance graphs, technical diagrams and system data captures
- Attend meetings that will require travel within and outside of the board’s district
- Ability to respond to unplanned and planned work afterhours
Qualities/Skills/Specialized Knowledge:
- Strong understanding of internet security, firewall configuration, Microsoft Active Directory, identity management, Wi-Fi communication standards, security and access controls, data centre operations, files servers, networking, security, disaster recovery and storage
- Well-developed project management skills including project planning, technology procurement, time management, risk and issue management, work coordination and assignment, technology deployment, training and budget allocation
- Knowledge of cloud-based data centre services such as Microsoft Azure, Amazon Web Services and cloud hosted applications such as Google G-Suite and Microsoft Office 365
- Excellent interpersonal skills with effective communication skills, both orally and written
- Ability to work both independently and as part of a team
Education, Experience and Qualifications:
- Completion of four (4) year post-secondary education in a computer related field or equivalent
- Microsoft and networking certification is strongly recommended
- Five (5) years of related work experience is required, with experience in a school board/public sector environment preferred
Please note it is the responsibility of the applicant to ensure that the application is received
by Human Resources on or before the due date
First consideration will be given to permanent members of AAPSP
If you were educated outside of Canada, you must have your certificates and/or diplomas or degrees assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job. The Alliance of Credential Evaluation Services of Canada is a membership organization that offers fair and credible academic credential assessment services in Canada. (NOTE: This is different from translating credentials into English)
The Thames Valley District School Board is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, experiences and needs of our students and school communities. The Thames Valley District School Board seeks to ensure that all recruiting processes are non-discriminatory and barrier-free and will provide accommodations to applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please inform the Human Resources team member indicated below of the nature of any accommodation(s) that you require.
Please use the "APPLY FOR THIS POSITION" link below to submit your electronic application. Only applications submitted using this link will be considered.
A. Torchia, Staffing Specialist, Human Resources
We thank all applicants, however, only those selected for an interview will be contacted.
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